PRIVACY POLICY

Last updated: 23.12.2025

This Privacy Policy explains how Zackys Floral Palace (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit our website, make an enquiry, or book our services.

We are committed to protecting your privacy and handling your data responsibly in accordance with applicable UAE data protection regulations.

1. Information We Collect

We may collect the following personal information:

Full name
Email address
Phone number (including WhatsApp)
Event details (date, location, type of event)
Consultation and booking information
Any images or information you voluntarily provide

We only collect information that is necessary to deliver our services effectively.

2. How We Use Your Information

Your information may be used to:

Respond to enquiries and consultation requests
Process bookings and payments
Communicate regarding your event or order
Provide customer support
Improve our services and website
Share important updates related to your booking

We do not sell or rent your personal information to third parties.

3. Sharing Your Information

We may share your information only when necessary with:

Trusted service providers (e.g. website hosting, payment processors, scheduling tools)
Venue partners (only where required for your event)
Legal or regulatory authorities if required by law

All third parties are expected to handle your data securely.

4. Cookies & Analytics

Our website may use cookies and tracking technologies to improve user experience and analyse website performance. This may include tools such as Wix Analytics or Google Analytics.

You can control or disable cookies through your browser settings.

5. Data Storage & Security

We take appropriate security measures to protect your personal data against unauthorised access, alteration, or disclosure. Data is stored securely using trusted platforms.

6. Your Rights

You have the right to:

Request access to your personal data
Request corrections to your information
Request deletion of your data (where legally permitted)

To make a request, please contact us using the details below.

7. Image & Media Usage

Unless otherwise agreed, we may photograph or record our installations for portfolio and marketing purposes. Clients may request to opt out of this in writing prior to the event.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact:

Zackys Floral Palace
Email: Zfloralpalace@icloud.com
Location: United Arab Emirates